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Test Review

Chapter One
1) According to the National Commission on Writing, employees ?almost always? use which of the following forms of writing?
*different forms of writing including e-mail messages, PowerPoint, memos, letters, and reports
2) The Dartnell Institute of Business Research found that the cost of producing and mailing one letter averages almost:
*$19.92
3) Select the false statement about writing:

Good writing tells your audience that you can think logically and communicate your thoughts clearly.
Poor writing reveals that you can neither think clearly nor communicate your thoughts effectively.
Writing is an extension of your interpersonal communication skills at work.
Your writing ability will never affect your job performance.

4) Whether you are looking for a job or are already employed, how will you need to communicate to diverse audiences?
*You many /> 5) What are the three basic communication styles?
6) What are the characteristics of an aggressive communication style?
* close minded, poor listeners, domineering, bullying, puts down others, bossy, points with jabbing fingers, frown, must win arguments, threatens, are angry and hostile, this leads and energy, micromanaging, provokes others.
7) According to the 2006 survey by the National Association of Colleges and Employers, what are the skills employers identify as part of their top ten employee qualities?
* communication skills, teamwork skills, strong work ethic, analytical skills, interpersonal skills, computer skills, and detail oriented.
Chapter 3
1. How do you achieve higher audience involvement with your writing?
Avoid Commands, Ask Questions, Use Positive Words or Phrases, Involve Your Audience with ?You Usage,? Focus  Audience Benefit, Personalize Your Text with Names
2. Identify the following audiences and their />
Specialist Audience: work in a field in which they display expertise. They are experts in their field, understand the terminology of their field, require minimal detail regarding standard procedures, read to discover new knowledge, need little background information regarding a project?s history or objectives.
Lay Audience: customers and clients who neither work for your company nor have any knowledge about your field of expertise are the lay audience. Communicating to a lay audience is difficult because they don?t know subject matter.
Multiple Audience: Information is not always communicated to just one type of audience. Your report could be sent to several audiences.

3. Identify and define /> Assigning characteristics in your writing that pertain to a certain demographic. If your writing implies that men only do one kind of job and women do another kind, you are /> 4. How do you avoid sexist language?
Use gender neutral terms.
5. Identify workplace documents and appropriate communication for workplace documents.
Avoid office documents that are impersonal and negative. Focus on memos that have audience benefits. Avoid biased comments.
Chapter 6
1) Identify what will help you become a clearer writer.

Perfecting checklist (see page 157)

Answer who, what, when, where, why, how?
Delete dead words and ?be? verbs
Limit sentence length and prepositional phrases
Reformat text for easy access (highlight, underline, bold)
proofread



2) Define and voice?.

In passive voice sentences, is acted upon.
Sometimes, ?be? verbs create passive voice sentences.
Passive voice causes 2 problems:

Unclear constructions- replace pronouns with precise nouns
Often wordy- require helping verbs



3) Describe Fog index.

A for determining readability based on length of sentence and length of word usage

4) />
A word having three or more syllables
More difficult to understand
Using more concise words makes communication clearer

5) What will lower the fog index for a document?

To lower your index score, use shorter sentences and less multisyllabic words

6) Why should you not rely solely on computer spell checks to catch spelling mistakes?

Miss proper names, homonyms (ex: to, two, used words(affect vs. effect)
do not understand context

Chapter 9
Chapter Nine
1) Identify how Blogs are a unique type of communication channel.

Encourages random access, casual tone more informal
ability to reach an influential audience segment
Quick and Current
Encourages reader input

2) Identify the characteristics of Online readers.

topic specific, information quickly, access documents differently

3) Understand and identify the characteristics of />
Time- emails are quick they can be delivered within seconds
Convenience- you can send an email from many types of wireless communicates and you can access your email at anytime
Internal/ External- email allows you to communicate internally to coworkers or externally to  outside vendors and clients
Cost- email are cost effective beasuce they are paperless so you can send many files without shipping fees

4)  Identify the characteristics of E-mail messages written in the workplace.

Email?s lack of privacy and corporate ownership
· Avoid casual, unprofessional tone
· Recognize your audience so you must factor in their level of knowledge
· Identify yourself by name, affiliation, or title
· Provide an effective subject title so your reader won?t delete that email
· Keep your email message brief
· Organize your email
· Use highlighting techniques sparingly
· Proofread your email message
· Make hard copies for future reference
· Be careful when sending attachments
· Practice Netiquette

5) Identify the benefits & characteristics of instant messaging.

Benefits
increased speed of /> improved efficiency for geographically dispersed workgroups
Real time communication with multiple people at various location
More personal link than email
less intrusive  than a phone call
Allows for multitasking

6) Identify the forms of Blogging.

Vlogs- posting of video blogs
MP3blogs

Test Review